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Arrival Date: Nights: Adults: Children: Under 3:

Terms & Conditions

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Please note that Pentire Holiday Park does not have a swimming pool.  Alternative options for swimming are available in the area.  These facilities are not part of Pentire Holiday Park and are not owned or operated by Park Leisure 2000 Ltd.  We cannot guarantee the availability, opening times or costs of these facilities.

Our aim is to provide a relaxed holiday suitable for couples and families of all ages. To ensure the maximum enjoyment of your holiday and that of all guests we require you to comply with all the requirements in this, our agreement with you. By booking with Park Leisure you agree to the terms set out in this agreement.

  1. We have the right, at our sole discretion, to refuse any booking application
  2. We also reserve the right to:
    1. Alter, amend or withdraw as necessary any amenities or facilities advertised.
    2. To enter the accommodation any time as necessary (even in the absence of the occupants) for the purpose of maintenance etc.
  3. Park Leisure arranges bookings of some properties as an agent of the holiday home owner; a list of owners of the holiday homes which are available to hire is available at reception on request.
  4. Park Leisure caters for families and couples only and does not accept same sex group bookings. In certain circumstances Park Leisure will accept bookings from sports clubs, school groups or similar.
  5. The person making the booking must be a member of the party, over the age of 18 and will be responsible for the members of the party. The majority of persons in any accommodation must be the age of 18 or over. Only those persons named on the booking form may occupy the accommodation.
  6. A non-returnable deposit of £80 is required for each booking.
  7. The time that your holiday home will be available from on your day of arrival depends on the type of accommodation booked and is detailed on your holiday confirmation. All accommodation is booked on a self-catering basis and unless stated otherwise we do not provide towels, tea towels, toilet tissue etc. All vehicles must be parked door side of your holiday home accommodation.
  8. We cannot take responsibility for any errors with bookings so please check the details on your confirmation and advise us immediately of any concerns you may have. Provisional bookings can be taken but these must be confirmed with a completed booking form within 7 days, or may be cancelled at our discretion.
  9. Should you or your party have any special requirements then please do notify the park who will endeavour to meet these requests, however they cannot be guaranteed.
  10. Any balance payable must be paid 6 weeks prior to the start of your holiday, if not we reserve the right to re-let the unit without notice, or charge a £15.00 late payment fee. Any bookings less than 6 weeks ahead must be paid in full at the time of making your reservation. We cannot accept post-dated cheques or responsibility for any payment lost in the post. Returned cheques carry a charge of £10 + VAT.
  11. Alterations to confirmed bookings will carry a £10 administration charge. Transfer of booking to other parties not permitted.
  12. In the event of cancellation or early departure, no monies will be refunded. With this in mind, we highly recommend that all holiday makers take out suitable travel insurance in order to cover themselves against any possible unforeseen circumstances resulting in cancellation of the holiday.
  13. Unless you notify us of late arrival your holiday home will only be held until noon the day after the booked arrival date (provided full payment has been received) at which time it may be re-let without notice.
  14. Certain facilities may be limited at low season and our holiday prices reflect this. Relevant passes will be issued for all members of the party. There may be a nominal charge for the use of some facilities.
  15. In the instance of behaviour detrimental to other holiday makers, the persons responsible may be asked to leave the site without a refund.
  16. Any concerns or assistance you require should be brought to our attention immediately. We always aim to give prompt assistance to you if you are in difficulty and to respond promptly to any concerns you raise so that you can continue to enjoy your holiday.
  17. After dark a parent or guardian must accompany all children under the age of 16.
  18. Dogs must be kept under control and on a short lead at all times whilst on the park. They must NOT be left alone in any accommodation at any time. Any dogs found unattended will be removed to kennels at your expense. If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to other guests, our staff or the general public, or likely to do so, we may ask you to remove it from the park (without refund or compensation) or have removed to kennels at your expense.
  19. You are expected to use your accommodation and its contents with care and are responsible for any and all damage caused to them. In the event of damage to the holiday home we reserve the right to invoice you for the damages, failure to pay this will result in legal proceedings. An inventory of the contents is provided in reception and on our website. Your accommodation must be vacated by 10am on the day of departure and should be left in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or late departure.
  20. The speed limit on the park is strictly 5MPH and no driving is permitted around the site between midnight and 6.00am.
  21. Our health and safety policy is available in Reception for inspection.
  22. To comply with the Law, smoking is not permitted in any holiday homes or public areas on the Park.
  23. For the purpose of public safety and crime prevention, we use CCTV on the park. This scheme is controlled by Park Leisure.
  24. Please note that no electrical appliance should be brought on site and used without a current Portable Appliance Testing Certificate.
  25. Park Leisure does not accept responsibility for any personal property left on site. We will be happy to forward any items left (if found) for a minimum return fee of £10.00.
  26. Please be aware we do not allow vans, commercial vehicles, motorboats, motorhomes or jet skis without written consent.
  27. Persons using a Park Leisure park and its facilities do so entirely at their own risk and Park Leisure will not accept liability for the loss or damage to persons and/or property.

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