The perfect location
in beautiful Cornwall

Terms & Conditions

Our booking agreement with you binds you and all members of your party, including children. It is your responsibility to ensure that you and members of your party are aware of, and accepts the whole of this agreement and its obligations. It is effective from the date our agreement is formed and continues until the last member of your party has left.

We reserve the right to:

• If the booking is made via telephone you will verbally be given the booking reference
• If you book via the Internet you will be informed that your booking has been confirmed and you will receive a booking reference.

We have the right to cancel your booking, or to instruct you and your party to leave immediately, without compensation or refund should you not comply with any part of this agreement, especially the regulations relating to behaviour.

You may not advertise or resell your holiday. You may not bring any firearm or air weapon, archery equipment or similar item under any circumstances. No power kites small ordinary kites only.

The maximum number of occupants must be declared at time of booking.

Bookings for parties of all male or female people will not be accepted unless by prior consent. Where such parties may be found in residence they will be required to vacate and shall not be entitled to any refund or any compensation.

Prices include VAT and are subject to change should the VAT rate alter.

Pentire Haven would like to remind guests that we are in no way responsible for the loss of, or damage to, your property while you are on the park. We recommend that you insure your personal effects, clothing and cash in the normal way before coming on holiday.

Pentire Haven will not be held responsible for any damage or inconvenience caused by acts of God including extreme weather conditions.

FORCE MAJEURE We cannot accept responsibility or pay compensation for circumstances which amount to "force majeure", which subsequently affect the provision of our service to you.

Please note: If in wet weather, customers are unhappy with the grass serviced or unserviced camping pitch allocated, then another pitch will be offered. This pitch may be a gravel serviced pitch which we highly recommend for wet weather camping. This type of pitch allows you to camp as normal but without the mud you can get with a grass pitch. By offering our customers this alternative we feel that we have done everything we can to make your stay with us a much more pleasant experience if the weather is wet for long periods or your pitch is not suitable because of prolonged rain beforehand.

Our acknowledgement of your booking signifies acceptance of Pentire Haven terms & conditions.

All Holiday homes,tents, tourers, motorhomes, extra people, dogs etc must be paid for at the time of booking.

Please be careful when using any washing lines, as these can be dangerous.

Holiday homes are available from 3pm, on the day of arrival to 10am on the day of departure.

Touring pitches are available from 12.00pm, on the day of arrival to 10.00am on the day of departure.

In addition to your Touring Caravan and car parking space only one awning per touring pitch is permitted please keep within the boundary of your pitch. Only one vehicle per pitch, allowed extra vehicles will be charged at 3.00 per day, extra vehicles will be asked to park elsewhere on the site.

All guests must have respect for other visitors on the park (especially camping) noise levels must be kept to a minimum from 11pm until 8am. Guests who do not comply to the rule will be asked to leave immediately with no refunds.

Please note: Shop open from 23rd March until 2nd November.

                   Pool open from 25th May. Heated from 20th July-1st September

Booking Deposit

When you book, the deposit stated must be sent. For on-line and telephone bookings this is due immediately.

Securing your Booking

You must make the final payment of your booking by the appropriate time or we will have the right to cancel your holiday.

Please do not send cash in the post.

Final payments are due at least 4 weeks prior to the starting date of your holiday.

Please quote your booking number with any payments.

Cancellation

You may cancel your holiday at any time. If you wish to cancel your booking you should advise us immediately by telephone and then send a confirmatory letter via recorded delivery. Cancellation charges are payable on the following sliding scale:-

More than 45 days Deposit only

29 to 44 days 30% of total holiday cost

15 to 28 days 80% of total holiday cost

8 to 14 days 90% of total holiday cost

7 days and under 100% of total holiday cost

We therefore strongly recommend that you take out our Cancellation Plan. Should you fail to notify us of a cancellation in writing by recorded delivery, you will remain liable for the full cost of the holiday. Refunds will not be made once a booking has been taken up and no refunds can be made if guests depart prior to the end of the booked holiday.

Booking fees will not be refunded for individual party members not arriving or days not taken up due to inclement weather or events beyond our control.

Cancellation plan

Motorhome, Caravan and Tent Pitches £1.50 per night.

Holiday homes are £15.00 per week / £10 for short breaks.

The cancellation plan fee will be automatically added to your booking(tick box to opt out)

Our Cancellation Plan must be taken out at time of booking and covers your entire party up to 24 hours before your holiday commences against cancellation due to (a) Redundancy or jury service of a member of the party, (b) Accident, injury, illness or death of a member of the party or of a close relative of a member of the party, (c) Pregnancy of a member of the party or close relation. THE DECISION OF THE COMPANY ON ALL CLAIMS WILL BE FINAL.

We guarantee to refund the FULL AMOUNT of deposit and balance paid to Pentire Haven LLP under this scheme. Please give as much notice as possible and provide the appropriate authoritative document in confirmation of your reason for cancellation, i.e. Doctor’s Note, Redundancy Notice or Death Certificate qualifying for statutory payment. Claims outside the specified reasons for cancellation cannot be entertained. The cancellation plan is non-refundable.

Safety

You must obey the speed limit on the Park.

Cyclists must give way to pedestrians.

It is recommended that appropriate safety helmets be worn when cycling. Do not use a scooter, cycle, skateboard or roller blades in any buildings.

Diving is not permitted in the swimming pool.

Dogs

The charge for a dog is payable on booking. Dogs must be exercised only on dog walking paths. Dogs must not be left unattended on this site. Unruly, noisy, messy dogs will not be tolerated and shall be treated as a breach of our terms and conditions.

Behaviour

Your behaviour should not be excessive, noisy or disruptive, especially at night. You must show consideration to other guests and staff. Offensive or illegal behaviour will not be tolerated.

Children's supervision and parental responsibility

You are responsible for the supervision of all members of your party under the age of 18. You must supervise your children at all times, this is particularly important in the swimming pools.

Access and Vehicles

Please at all times:

• Observe the site speed limited
• Give way to pedestrians
• Keep to the left
• Drive, manoeuvre and park carefully
• Speed bumps/ Road Speed Sleepers. No liability is accepted for any damage caused by these.

Security of your property

Your personal belongings are your own responsibility during your stay on the park.

Any vehicle parked on our property is subject to very limited security cover. You must lock your vehicle and remove any valuables.

We accept no liability whatsoever for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that for whom we are legal responsible.

Smoking

Smoking is not allowed in any public buildings. As we continue to improve accommodation and facilities and comply with Health & Safety legislation or other legal requirements, you may find that:

• Some facilities have been altered
• Listed facilities are temporarily closed for maintenance
• There is development or refurbishment work in certain areas although in such circumstances we try to minimise any inconvenience.

Data Protection

We regularly take photographs and videos for promotional and training purposes. Should you not wish to appear in any such material, please notify us on your arrival.

Brochure Content

The information supplied is correct at the time of going to press. Facilities may vary from the published. Pentire Haven will endeavour to notify all customers of any significant changes. All rights are reserved to Pentire Haven.

Reporting Procedure

In order for us to rectify any of your concern, please advise us of any problems or concerns immediately. We will endeavour to respond to these promptly in order for you to continue to enjoy your holiday.

Larger tents must fit onto standard sized pitches (including guy ropes), otherwise extra charges will be applied.

How To Find Us...

Directions to Pentire Haven Holiday Park

Make your way to Bude via A30 and A3072. At Stratton (1 mile from Bude) turn right on the A39 (The Atlantic Highway) towards Bideford. After 3 miles, look for signpost to Sandymouth on your left. Should you be coming down the A39 from Bideford, you will of course find the signpost on your right after you have passed through the village of Kilkhampton. Alternatively, take A361, leaving M5 at Junction 27. The new fast road will provide a direct link to the A39. Please do not enter the holiday village off the main A39, take the sigh for Sandymouth and Stibb.

Pentire Haven Holiday Park                              
Stibb Road,                                                     
Stibb,                                                              
Bude,
Cornwall                                  Company Details, Pentire Haven LLP,OC371109
EX23 9QY                             Copyright Pentire Haven LLP 2012-3 all rights reserved